Shipping policy

Order Processing

Please allow 5–7 business days for your order to be handcrafted, processed, packaged, and prepared for shipment.

*Business days are Monday through Friday and do not include weekends or federal holidays.

Your order will ship on or before the 8th business day. Once your order has shipped, you'll receive a confirmation email with your tracking number.

Please note that during sales, promotions, holidays, or periods of high order volume, processing and packaging times may increase to 7–10 business days.

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Shipping & Delivery

Shipping time begins after your order has been processed and handed over to the shipping carrier. Delivery estimates are provided by USPS and are outside of Four Sisters Naturally's control.

While we do everything we can to get your order out quickly, we cannot guarantee delivery dates once your package has been shipped.

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Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend taking the following steps before contacting us:

- Check your mailbox, front porch, side entrances, parcel lockers, and any safe delivery locations.

- Ask household members or neighbors if they accepted the package.

- Contact your local USPS office or call 1-800-ASK-USPS (1-800-275-8777) to request a delivery investigation.

As a small, independently owned business, every order is handcrafted specifically for our customers. While we truly wish we could absorb the cost of every lost or stolen package, we simply don't have the resources that larger retailers do.

For that reason, orders confirmed as delivered by the shipping carrier are not eligible for refunds or replacements. We appreciate your understanding and encourage customers to ship to a secure location whenever possible.

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Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email customerservice@foursistersnaturally.com within 7 days of delivery.

Please include:

- Your order number

- Clear photos of the item(s) and packaging

We'll review your claim and work to make it right. Depending on the situation, this may include a replacement item or store credit.

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Returns & Refunds

Due to the nature of our handcrafted products, all sales are final.

We do not offer refunds for:

- Packages marked as delivered by the shipping carrier

- Stolen or missing packages after confirmed delivery

- Incorrect shipping addresses provided during checkout

- Personal fragrance or scent preference

If there is an issue with your order, please reach out to us. We're always happy to review the situation and do our best to find a fair solution.

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Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

If you notice an error before your order ships, contact us immediately and we'll do our best to update it.

Once an order has shipped, we are unable to change the shipping address.

If a package is returned to Four Sisters Naturally due to an incorrect or undeliverable address, a new shipping fee will be required before the order can be reshipped.

If you choose not to have your order reshipped, we'll refund the purchase price minus the original shipping charges.

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International Shipping

International shipping rates are calculated at checkout based on your destination and package weight.

Delivery times vary by country and customs processing. Once your order has been accepted by the shipping carrier, we can only view the same tracking information available to you.